FAQ

 

New to Fully Europe (formerly Jaswig)?

Jaswig was founded in late August 2015 with the mission to help you to move more, because when you move, you feel more present and alive. The idea behind our company was born out of back and neck pain. Some of us started working, others were still studying. But we all shared the same sitting hours and its concequences. That’s why we decided to bundle our forces and devise a solution. This was back in 2015, when the first StandUp was designed.

After partnering up with the B-Corp Fully and enjoying the collaboration, Jaswig was incorporated into the Fully family. The two companies have merged because of their aligned mission and vision on product and market and are now working together to create customer deligth in the active furniture market.

In short, a B Corp is one of a group of businesses that take our social and environmental impact seriously. B Corporations are evaluated and certified by the independent nonprofit B Lab. Learn more about why we're a B Corp.


Jarvis

The Jarvis will be shipped straight to your desired location. It comes in two different boxes, the frame and the top but will always be delivered together. Depending on your location the shipping tariffs will be calculated at the checkout. On the product description page you’ll find the estimated delivery time.

Shipping is limited to the European Union, for the United States visit https://www.fully.com/

Important note, import taxes/customs may apply for countries that are not part of the economic zone of the European Union. Each country can have its own customs rate so please check on the website of the ministry of finance of the country you reside in. This does not apply for countries that are part of the European Union!

Jarvis is the simplest assembly for desks. The frame assembly is straightforward and the top comes with pre-drilled holes making it very easy to mount. Each Jarvis comes with a manual that will help you step by step.

The Jarvis can be easily adjusted with a push of a button.

Everything about the warranty of the Jarvis Frame and Standing desk can be found on http://www.jaswig.be/terms/#JarvisWarranty, but the basics are that we offer a 7 year warranty on all mechanical and electronical components.

StandUp

The StandUp will be shipped straight to your desired location. Depending on your location the shipping tariffs will be calculated at the checkout. All the info about shipping can be found under the "Description" tab on the product pages. On the product description page you’ll find the estimated delivery time.

Shipping is limited to the European Union, for the United States visit https://www.fully.com/

Important note, import taxes/customs may apply for countries that are not part of the economic zone of the European Union. Each country can have its own customs rate so please check on the website of the ministry of finance of the country you reside in. This does not apply for countries that are part of the European Union!

The StandUp is designed for an easy assembly and disassembly. It is part of the design, and what makes it so special “the Jigsaw”. Every StandUp has a manual and a small toolbox, although a power tool is recommended for efficiency.

Within 20 minutes you’ll be standing right at your desired height! We’ve clocked the record at 10’11" ! Or take a look at one of our grandparents preforming the task: https://www.youtube.com/watch?v=HXT4xKsHM-c

The StandUp can be used for individual work: e.g. responding to e-mails, making phone calls while having to write notes (standing up gives more energy in your voice), and heavy thinking (standing can help to be more focused).

The StandUp can mediate collaboration: Have a standing meeting around the StandUp or a more active brainstorming session, like the design team at Balance, Inc.

Sam will show you here https://www.youtube.com/watch?v=_62yTW0p66g how to adjust it in height. Or visit our Instagram page with other customer examples.

We give five years warranty on all the parts of the StandUp. Wear and tear because of use is not covert by this warranty of course. If you have any questions about warranty or the product, you can alsways contact us at standup@fully.com! We're more than happy to help you out :)!

Cooper

The Cooper will be shipped straight to your desired location. Depending on your location the shipping tariffs will be calculated at the checkout. All the info about shipping can be found under the "Description" tab on the product pages. On the product description page you’ll find the estimated delivery time.

Shipping is limited to the European Union, for the United States visit https://www.fully.com/

Important note, import taxes/customs may apply for countries that are not part of the economic zone of the European Union. Each country can have its own customs rate so please check on the website of the ministry of finance of the country you reside in. This does not apply for countries that are part of the European Union! More info on shipping can be found by clicking "Shipping" in the column at the left side of this page.

The Cooper standing desk converter comes fully assembled. This means you can just take it out of the box and start using it right away.

The Cooper standing desk converter is a product that transforms the normal height desk you already own (and don't want to get rid of, which is great thinking :)).

So you actually just have to place the Cooper on your desk and there you go, you now have an adjustable standing desk.

An important part of the Cooper is the adjustable gas spring with which you can adjust the resistance/help the spring gives when the desk is moving up and down. For example when you have two screens mounted on your Cooper, there is a lot of weight on it. This means the spring has to give a lot of power when you want to move the desk up as otherwise you have to put that energy into moving it up and down. The adjustable spring makes the process of moving the desk up and down as effortless as possible.
Tension Adjustment
So once you've adjusted the spring for your specific setup, you can adjust the desk in height by pressing the flap on the right side of the Cooper. Once the flap is pressed, you can move the desk up or down to the exact height you want.
How to adjust the height

We give two years warranty on all the parts of the Cooper. Wear and tear because of use is not covert by this warranty of course. If you have any questions about warranty or the product, you can alsways contact us at standup@fully.com! We're more than happy to help you out :)!

Other

All the info about shipping can be found under the "Description" tab on the specific product pages. We try to offer free shipping in Europe but sometimes the rates are so high due to the countries not being in the Europian Union that we have to charge something. We strive to keep them so small as possible because we really see the whole European Union as our market but believe us, it is not as simple as it looks :).

Important note, import taxes/customs may apply for countries that are not part of the economic zone of the European Union. Each country can have its own customs rate so please check on the website of the ministry of finance of the country you reside in. This does not apply for countries that are part of the European Union!

Most products that we sell that other than the Jarvis, StandUp, Cooper are very simple to assemble. Manuals can be found in the boxes that have been shipped to you. If that is not the case, please give us a call or send us an email. You can also reach us via the chat session on our homepage within the normal business hours 9am to 5 pm (central European time).

You can find a lot of info on how to use and implement our product on the specific product page. We also try to add some GIF's (small video's) to the pictures of the products so you can really see how it works, looks and moves.

As a standard we offer 2 years warranty on all our products only if it is stated otherwise in the "Description" tab of the specific product.

We offer a 30 day return policy, which means you can return the product to us and we'll refund what you paid for the items. There are two possibilities here. Or we refund you the money you paid for the items minus the shipment back to us if you ask us to organise the return and thus also make the return label. Because in this case we actually pay for the return which is not the goal so we subtract it from the the money that we have to give you back for the items you are returning. If you want us to organise the return just reach out to help@fully.com and we'll help you out wiht pleasure. The second option is that we refund you the full amount and that you organise and pay for the return shipment yourself. We advise to keep the packaging of the products so that it is easy to ship the items back to us. Also, as we will only refund the full amount if the goods are still sellable as new, make sure the inserts to protect the goods are still available during the repackaging. Fully will not bear the costs of the return shipment. Additional info can be found under the "Terms" tab in the footer when you search for "Right of withdrawal".

All the prices on our site include 21% Belgian VAT. If this is not the case it will be stated specifically. All the information concerning taxes and invoices can be found under the tab "Taxes" on the left hand side of this page.